Pottery Barn Kids Gift Card Balance
Home, Hardware & Auto · Updated August 2026
Below are the verified ways to check your Pottery Barn Kids gift card balance. You'll typically need the card number printed on the front, and in most cases the PIN or security code on the back. Enter them only on the official Pottery Barn Kids site or phone line — we never ask for your PIN.
📞 Check by Phone
1-800-993-4923🏬 Check In Store
Enter your 16-digit card number and 8-digit PIN to check online. Physical Gift Certificates can only be checked in-store or by phone (not online); eGift Cards can be checked online. Also redeemable at sibling Williams-Sonoma Inc. brands: Pottery Barn, PBteen, Williams-Sonoma, and West Elm.
Source: PotteryBarnKids.com (official Pottery Barn Kids site)
Pottery Barn Kids Gift Card Balance FAQs
How do I check my Pottery Barn Kids gift card balance?
Have your card number ready, then check online on the official Pottery Barn Kids balance-check page, by phone at 1-800-993-4923 or in store by asking a cashier. The exact steps are listed at the top of this page.
What do I need to check my Pottery Barn Kids balance?
The card number printed on the front of your card. Many issuers also ask for a PIN or security code, often under a scratch-off strip or printed on the back. Enter these only on the official Pottery Barn Kids website or phone line — we never ask for your card number or PIN.
What if my Pottery Barn Kids balance won't load or looks wrong?
Re-enter the card number and PIN carefully, since one wrong digit or a stray space is the most common cause. A brand-new card can also take a little while to activate. If the balance still looks wrong, call Pottery Barn Kids at 1-800-993-4923 and have your receipt handy.
Does my Pottery Barn Kids gift card expire?
Under federal rules a store gift card can't expire within five years of the date it was purchased or last loaded, and inactivity fees are only allowed after 12 months without use. State laws can be stricter, and promotional or bonus cards may expire sooner, so check the terms on your Pottery Barn Kids card. (Source: CFPB Regulation E, §1005.20)
What should I do if my Pottery Barn Kids gift card is lost or stolen?
Contact Pottery Barn Kids as soon as possible — call Pottery Barn Kids at 1-800-993-4923 — and share your receipt or card number if you have it. Replacement policies vary by issuer and often depend on proof of purchase, so keep a photo of the card and receipt.
Someone asked me to pay with a Pottery Barn Kids gift card. Is that a scam?
Yes. No legitimate business or government agency will ever demand payment in gift cards. If you already shared the numbers, contact Pottery Barn Kids right away and report it at ReportFraud.ftc.gov. Read our gift card scam guide for what to do next.
See something wrong? Let us know and we'll take a look.
